Seawater pearl necklace + Canada

Main product involved in the order: Saltwater pearl necklace

Client country: Canada

Client type: End customer

Method of reaching the client: Email marketing

Product and quantity purchased: 1 10-11mm saltwater pearl necklace

Total project value: US$5,600

Order Process Details: In March 2024, we sent email marketing materials about saltwater pearl jewelry to a high-end client in North America. The Canadian client replied, expressing a desire to purchase a high-quality saltwater pearl necklace as an 80th birthday gift for their mother. The client requested pearls with a diameter of 10-11mm, perfect roundness, and excellent luster, along with an easy-to-operate clasp design for their elderly mother. We immediately selected three saltwater pearl necklaces that met the size and luster requirements and allowed the client to visually inspect the pearl quality and necklace design via video call. The client ultimately chose one and requested a small diamond set in the clasp. Our design team immediately made modifications and created a revised rendering for the client's confirmation. After production, we faced the challenge of delivery time. The client wanted to receive the necklace 10 days before their mother's birthday, while regular shipping takes approximately 12 days. We ultimately opted for international air freight expedited service, ensuring the necklace arrived at the client's home in Vancouver, Canada, within 8 days. After the goods were delivered, the customer said that her mother liked them very much and highly praised the quality of the pearls and the design of the bracelet. She also recommended our products to her friends.